SPSI sells to businesses, and every return goes through Customer Service.
Return window
You have 30 days from your invoice date to request a return.
Return Authorization (RA)
Every return needs a Return Authorization (RA) number. To get one, contact Customer Service at customerservice@spsi.com or 800-876-7774, Monday to Friday, 8 AM to 5 PM Central. Returns sent without an RA number will not be accepted.
Condition
Items must be unused, in their original packaging and in resaleable condition. Some items carry a 15% restocking fee.
Items that can't be returned
- Equipment
- Special-order items
- Hazardous materials, flammable liquids and gases
- Expired products
- Used items
Not sure about a specific item? Contact Customer Service before you order.
Damaged, defective or wrong items
Inspect your order when it arrives. If anything is damaged, defective or wrong, contact Customer Service right away with photos and we'll make it right.
Exchanges
Return the item with an RA number, then place a new order for the item you need.
Refunds and credits
Once we receive and inspect your return, we'll let you know whether it's approved. If you prepaid the order, approved returns are refunded to your original payment method. If the order wasn't prepaid, we issue a credit memo to your SPSI account.